The Commitment

The priority is to ensure all residents feel safe and supported in their communities. Many have raised concerns about crime and disorder - such as anti-social behaviour, drug-related harm, and shoplifting - and the impact this has on quality of life. Tackling these issues requires collaboration between police, partners, and the community, with a focus not only on responding to incidents but also on prevention, building trust, and developing long-term solutions. By strengthening partnerships and listening to local voices, Surrey’s neighbourhoods can be safe, resilient, and valued places to live.

We make data available as quickly as possible, but subsequent verification may result in updates. For further information or to support interpretation of the data, please contact surreypcc@surrey.police.uk

Public Confidence (Joint Neighbourhood Survey)

Info: The Joint Neighbourhood Survey (JNS) is a joint Surrey Police and Surrey County Council survey that provides quarterly results around public confidence, local problematic issues, crime prevention and contacting the police. It is also used to evaluate campaigns and to provide more in depth feedback on specific issues.

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999 Call Performance

Comparison: Forces in England, Wales and Northern Ireland aim to answer 90% of 999 calls within ten seconds.

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101 (Non-Emergency) Call Answering Performance

Info: Individuals on hold are invited to make contact with Surrey Police online, if appropriate to do so.

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Grade 1 Response Compliance

Comparison: A 'Grade 1' call is the highest priority call, which requires a police response within 15 minutes from the time of receiving the call to a unit arriving to the incident.

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Killed and Seriously Injured (KSI) Total

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Activity & Progress

Police & Crime Plan Activities

Green Amber Red

Owner	Activity	RAG
OPCC	Lead the establishment of the new Community Safety and Prevention Board, ensuring a consistent governance structure during the upcoming local government reorganisation. This structure will strengthen connections between strategic planning and local delivery, fostering effective coordination and accountability at all levels.	Green
OPCC	Develop a shared directory that maps local services and their areas of expertise, enabling police officers and service providers to easily access and understand available community resources, ensuring referrals are directed appropriately and efficiently.	Green
OPCC	Work to address key criminogenic factors through commissioning activity to prevent and reduce offending behaviour, exploring opportunities with probation to enhance collaboration and service delivery. Focus on expanding the availability of “through the gate” services to provide continuous support for individuals transitioning from prison back into the community.	Green
OPCC	Build on research with the Department for Transport to strengthen the PCC’s scrutiny of road safety, addressing gaps and improving accountability for local road safety initiatives.	Green
Joint	Support the ongoing implementation of the Clear, Hold, Build framework, focusing on police-led enforcement, targeted interventions, and community empowerment. Ensure the approach remains adaptable to the evolving needs of the area, fostering long-term safety and stability.	Green
Joint	We will continue to develop and expand the Safer Community Programme to support Personal, Social, Health and Economic (PSHE) lessons on community safety and healthier living in schools while broadening its reach beyond the classroom.	Green
Joint	Work with partners to continue to support the delivery of Surrey’s 2024-2035 ‘Vision Zero’ Road Safety Strategy to reduce and then eliminate deaths and serious injuries on our roads.	Amber
Surrey Police	Support the expansion of the principles behind the ‘Positive Futures’ project, building on its success in Spelthorne and Woking, to further engage young people in crime prevention and community safety. Continue fostering trust between the police and youth by empowering young people to identify local issues and develop actionable solutions for their communities.	Red
Surrey Police	Focus on preventative measures to reduce crime and anti-social behaviour by prioritising early intervention with at-risk individuals and implementing targeted strategies to address issues such as drug-related harm and shoplifting.	Amber
Surrey Police	Work closely with residents to understand their concerns, provide reassurance, and involve them in problem-solving processes. Encourage active participation from the community in crime prevention and neighbourhood safety initiatives.	Red
Surrey Police	Use data and intelligence to better understand crime trends, identify priority areas, and ensure resources are deployed efficiently. Ensure this information is shared with community leaders and partners to maintain transparency and accountability.	Green
Surrey Police	Establish a clear communication framework between the police and Business Improvement Districts (BIDs), ensuring officers are aware of BID representatives and contact points in their area.	Green