The Commitment

The Commissioner's aim is for all residents to feel that their police force is visible in tackling the issues that matter to them and that they can engage with Surrey Police when they have a crime or anti-social behaviour problem or need other police support.

Data should always be considered in context. To support interpretation of the data below, please see Surrey Police's full performance report which includes an accompanying narrative.

Public Confidence (Joint Neighbourhood Survey)

Info: The Joint Neighbourhood Survey (JNS) is a joint Surrey Police and Surrey County Council survey that provides quarterly results around public confidence, local problematic issues, crime prevention and contacting the police. It is also used to evaluate campaigns and to provide more in depth feedback on specific issues.

999 Call Performance

Comparison: Forces in England, Wales and Northern Ireland aim to answer 90% of 999 calls within ten seconds.

101 (Non-Emergency) Call Answering Performance

Info: Individuals on hold are invited to make contact with Surrey Police online, if appropriate to do so.

Grade 1 Response Compliance

Comparison: A 'Grade 1' call is the highest priority call, which requires a police response within 15 minutes from the time of receiving the call to a unit arriving to the incident.

Activity & Progress

Overview
Police & Crime Plan Activities

1 Apr 2022

Community Surgeries

As part of the Commissioner's commitment to enhance the voice of local people in policing the office has established a regular schedule of public surgeries. Held on the first Friday of every month, these one-to-one meetings provide a valuable opportunity for the Commissioner to hear feedback from residents.

3 Feb 2022

999 Response Times

Data released by the Home Office for all forces in the UK shows that, between 1 November 2021 to 30 April 2022, Surrey Police were one of the top ten performing forces for answering 999 calls, with 82% of calls answered within 10 seconds.

25 Jan 2022

Active Communities Project

To strengthen our relationship with all segments of the community, the Commissioner's office has been working with the Surrey Minority Ethnic Forum (SMEF) to deliver the Active Communities Project. Through a series of 'People Assembly' meetings across the County, diverse communities are brought together to find solutions to common issues they are experiencing and to provide feedback to both my office and Surrey Police. The project also addresses topics that hold social stigma in some communities, including Domestic Abuse, Honour based Violence, Forced Marriage, Female Circumcision and Mental illness. Through the project we create safe space for communities to reflect on the scale of these problems and, if required, seek help.

25 Jan 2022

Public Scrutiny

The Commissioner's Office now run regular Performance and Accountability meetings live on Facebook, providing an opportunity for residents to hear directly from the Chief Constable on the latest performance data, understand key operational issues and to ask their own questions. These meetings are complemented by Resource and Efficiency meetings the Commissioner holds with Surrey Police, providing an opportunity to dig deeper into specific performance concerns.

Owner	Activity
Owner	Activity
OPCC	Do our part to help promote the existing local policing teams so that Surrey communities know who they are and how to contact them
OPCC	Promote the different ways in which residents can contact police, including telephone and online reporting
OPCC	Hold the Chief Constable to account for performance in answering 999 and 101 calls
OPCC	Engage with children and young people and listen to their concerns and ideas while promoting Surrey Police as an organisation that respects and responds to their needs
OPCC	Support the work of the Youth Engagement Officers and the Surrey Volunteer Police Cadets
OPCC	Hold engagement meetings, surgeries and events with partners and residents
OPCC	With Surrey Police, use online methods such as Facebook to broaden engagement
OPCC	Meet with a wide and diverse range of community groups that represent residents across Surrey
OPCC	Continue to operate an effective Independent Custody Visiting Scheme, supporting the volunteers and working with the Chief Constable on any issues identified
OPCC	Continue to support Special Constables and other volunteers across Surrey Police and recognise the role they play in keeping our communities safe
Joint	Work with partners including education providers to inform children and young people about the danger of drugs, the dangers of getting involved in county lines and how they can seek help
Joint	Balance the desire from communities to see a physical policing presence, with the increasing demands from crimes committed in homes and online
Joint	Direct increased resources funded by the Government uplift programme into the tackling the crime types which most affect Surrey’s communities
Joint	Ensure that when people have a complaint, they know who to contact, have their complaint investigated proportionately and receive a timely response
Joint	Ensure that the Commissioner’s and Surrey Police’s websites and other communications are accessible to Surrey’s communities
Joint	Work with communities, including the travelling community, to find solutions to unauthorised encampments, including working with partners to develop a transit site in Surrey
Surrey Police	Ensure police are aware of local issues and work with communities and partners to solve local problems
Surrey Police	Ensure there are a range of ways to contact Surrey Police that suit individual needs
Surrey Police	Ensure that people can get hold of the right person in Surrey Police and that their contact is responded to in a timely manner
Surrey Police	Maintain a high performance for answering 999 police emergency calls and improve the current waiting times for the 101 non-emergency service
Surrey Police	Work with schools, colleges and youth groups on crime and community-safety related issues and find joint solutions
Surrey Police	Support a forum with schools, colleges and youth groups to share intelligence and receive updates on current threats, trends and data
Surrey Police	Improve feedback to individuals who have reported crime or concerns
Surrey Police	mprove feedback to local communities on crime trends, crime prevention advice and on success stories in reducing crime and catching offenders
Surrey Police	Ensure that the Surrey Police Equality and Diversity strategy is implemented, including an aim to better reflect Surrey’s communities in the workforce
Surrey Police	Promote and recruit to police volunteering opportunities